Frequently Asked Questions
This Agreement was last modified on 18th february 2026
Shipping Information
What Shipping Methods Are Available?
We offer convenient delivery options across Kenya:
- Within Nairobi: Orders are delivered through Enabled or Super Metro parcel services.
- Outside Nairobi: We use reliable matatu SACCO parcel services operating along the customer’s preferred route. Customers can choose their preferred SACCO where available.
We will confirm the preferred delivery method with you when processing your order.
How Long Will it Take To Get My Package?
- Within Nairobi: We offer same-day delivery for orders placed within the applicable delivery timeframe.
- Outside Nairobi: Orders are typically delivered the next day, depending on the destination and the selected parcel service.
We will provide you with the delivery details once your order has been processed.
How Do I Track My Order?
Once your order is placed, we will keep you updated throughout the process. You will receive email or WhatsApp updates as your order is processed, dispatched, and delivered.
For any questions about your order, you can also contact us directly for an update.
Do I Need A Account To Place Order?
No, you do not need to create an account to place an order. You can simply shop for your products, proceed to checkout, and provide the required delivery and contact details.
Creating an account is optional and can make future purchases faster and more convenient.
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FAQ Second Version
How Do I Place an Order?
Placing an order is easy:
- Select the product you would like to purchase.
- Click “Add to Cart.”
- Review your items in the cart and click “Proceed to Checkout.”
- Enter your delivery and contact details.
- Choose your preferred payment method and complete your order.
Once your order is received, we will process it and keep you updated via WhatsApp or email.
How Should I to Contact if I Have Any Queries?
If you have any questions about our products, orders, delivery, or payments, feel free to get in touch with us:
📞 Call / WhatsApp: 0713 130 910
📧 Email: admin@simbawayskenya.co.ke
Our team will be happy to assist you.
Do I Need an Account to Place an Order?
No, you do not need to create an account to place an order. You can simply shop for your products, proceed to checkout, and provide the required delivery and contact details.
Creating an account is optional and can make future purchases faster and more convenient
